Effective Date: 03/19/2025
Last Updated: 03/19/2025

Welcome to Foxley House. By accessing or using our website (foxleyhouse.org.uk) and our services, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

1. Definitions

• “Company,” “we,” “us,” or “our” refers to Foxley House.
• “User,” “customer,” or “you” refers to any individual or entity using our services.
• “Website” refers to foxleyhouse.org.uk.
• “Services” refer to our home, office, and waste clearance services.

2. Use of Our Services

2.1 Eligibility

To use our services, you must:
✅ Be at least 18 years old or have parental consent.
✅ Provide accurate and complete information when booking a service.
✅ Use our services lawfully and ethically.

We reserve the right to refuse service at our discretion if we suspect misuse or illegal activities.

3. Booking & Payment

3.1 Booking Process

• You can book a clearance service via our website.
• You may need to provide images of the areas/items to be cleared for a conditional quote.
• A confirmation email will be sent once your booking is accepted.

3.2 Pricing & Payments

• All prices are quoted based on the service type and volume of clearance.
• Payment is due before or upon completion of the service unless otherwise agreed.
• We accept [list payment methods].

3.3 Cancellations & Refunds

• Cancellations at least 24 hours before the scheduled service may qualify for a full refund.
• Cancellations within less than 24 hours may incur a cancellation fee.
• Refunds are processed within 7 business days if applicable.

4. User Responsibilities

By using our services, you agree that:
✅ You have the right to dispose of the items being cleared.
✅ You will provide clear access for our team to complete the job.
✅ You will notify us in advance of any hazardous materials or restricted items.

We are not responsible for damages resulting from inaccurate information, unsafe conditions, or unpermitted disposals.

5. Restricted & Prohibited Items

We do not clear the following items:
🚫 Hazardous waste (e.g., asbestos, chemicals, flammable liquids)
🚫 Medical or biological waste
🚫 Explosives or firearms
🚫 Any item that violates local disposal laws

If restricted items are found during clearance, we reserve the right to refuse service without refund.

6. Liability & Disclaimer

6.1 Service Limitations

We aim to provide efficient and professional clearance services, but:

• We do not guarantee availability on specific dates.
• We are not liable for minor wear and tear that may occur during the clearance process.
• We are not responsible for items cleared due to user error (e.g., misidentified valuables).

6.2 Indemnification

By using our services, you agree to hold us harmless from claims, damages, or losses resulting from your misuse of our website or services.

7. Privacy & Data Protection

Your privacy is important to us. Please review our Privacy Policy for details on how we handle your personal data.

8. Intellectual Property

All content on this website—including text, logos, images, and designs—is owned by Foxley House and protected under copyright laws. You may not copy, distribute, or reproduce any content without our permission.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices.

10. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon posting. Continued use of our services means you accept the updated terms.

11. Contact Us

If you have any questions about these terms, feel free to contact us:

📍 Foxley House
📧 info@foxleyhouse.org.uk