Effective Date: 3/19/2025
Last Updated: 3/20/2025

Foxley House (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (foxleyhouse.org.uk) and use our services.

By using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our website.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

1.1 Personal Information

We collect personal data that you voluntarily provide when booking a service, making an inquiry, or subscribing to updates. This may include:

• Full Name
• Email Address
• Phone Number
• Property Address
• Payment Information (processed securely via third-party payment providers)
• Any additional details you provide in inquiries or service requests

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type and Version
• Device Information
• Pages Visited and Time Spent
• Referral Source (how you found our website)

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, improve site performance, and analyze traffic. You can adjust your browser settings to decline cookies, but some site functionalities may be affected.

2. How We Use Your Information

We collect and use your data to:
✅ Process Bookings & Service Requests – To schedule clearances, provide quotes, and complete transactions.
✅ Improve User Experience – Enhance website functionality, fix technical issues, and optimize content.
✅ Marketing & Communication – Send promotional offers, updates, or service-related emails (you can opt out anytime).
✅ Legal Compliance & Security – Prevent fraudulent activity, comply with legal obligations, and secure our platform.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. How We Protect Your Information

We take security seriously and implement industry-standard measures, including:
🔒 SSL Encryption – Ensures secure data transmission.
🔒 Access Controls – Restricted access to personal data within our team.
🔒 Regular Security Audits – To identify and fix vulnerabilities.

However, no online transmission is 100% secure. While we do our best, we cannot guarantee absolute security of your data.

4. Third-Party Services & Links

We may use third-party service providers for:

• Payment Processing (e.g., Stripe, PayPal)
• Analytics & Tracking (Google Analytics)
• Marketing Tools (e.g., email services)

Our website may also contain links to external sites. We are not responsible for their privacy practices, so we encourage you to review their policies separately.

5. Data Retention

We retain your data only as long as necessary to fulfill service obligations, legal requirements, and business needs. When no longer required, data is securely deleted.

6. Your Rights & Choices

Under UK & GDPR regulations, you have the right to:
✅ Access Your Data – Request a copy of the personal data we hold.
✅ Correct Your Data – Update or modify inaccurate information.
✅ Delete Your Data – Request removal of your personal data (subject to legal obligations).
✅ Object to Processing – Restrict certain uses of your data.
✅ Withdraw Consent – Opt-out of marketing emails or data tracking.

To exercise these rights, contact us at info@foxleyhouse.org.uk

7. Children’s Privacy

Our services are not intended for children under 16, and we do not knowingly collect personal data from minors. If you believe we have collected data from a child, please contact us to request deletion.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage users to review this page regularly.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us:

📍 Foxley House
📧 foxleyhouse.org.uk